EXPERIENCE AT RESTAURANT365
Restaurant365 is a cloud-based ERP built specifically for the restaurant industry
Dec 2023 - Present
PRODUCT MANAGER, PAYMENTS
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Integrated our AP Payments UX into a new set of financial service providers with a new flow of funds model
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Migrated over 500 active customers from 3 different existing providers to our new partner
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Built the new integration and funds flow and migrated all customers in a rigid 5-month timeframe
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Quickly added functionality and improved resilience during and after the migration
EXPERIENCE AT WEX
WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments
Sept 2022 - Nov 2023
PRODUCT MANAGER
Managed a team of contractors, setting their goals, removing blockers, and obtaining buy-in from internal stakeholders
Created estimates and assessed resources required for annual capital planning process
Developed product briefs for new functionality, including dynamic secured credit and foreign-currency card issuance
Directed development of streamlined credit application flows, from discovery through implementation, while maintaining underwriting disciplines
EXPERIENCE AT PLATE IQ
Plate IQ is a SaaS provider of accounts payable automation software for the hospitality industry
June 2021 - August 2022
PRODUCT MANAGER
Roadmapped and prioritized features and improvements for expense management MVP
Solved issues related to accounting logic and payments infrastructure in collaboration with engineering team
Spearheaded evolution of product from patchwork of custom features into standardized cohesive suite
Managed customer success, and support functions for new product in resource-scarce environment
July 2020 - May 2021
TECHNICAL SUPPORT SPECIALIST
Provided technical support to users with complex problems that couldn't be resolved by tier-one support
Trained and assisted account management team with difficult and uncommon tasks
Worked with fintech partners to resolve client issues and enhance integrations
April 2019 - June 2020
CUSTOMER SUCCESS ASSOCIATE
Managed 200 accounts generating annual revenue of $1.3 million
Onboarded new clients, both building out their accounts and training their teams
Customized accounts to support various integrations, workflows, and product packages
ADDITIONAL EXPERIENCE
Fall 2018
FIELD ORGANIZER
New York Democratic Coordinated Campaign
Recruited, managed, and trained volunteers to phone bank and canvas in support of four statewide candidates
Enhanced voter and volunteer yield by targeting calls using demographics, geography and vote history
Summer 2018
CITY CLERK
City of Saratoga Springs, NY
Processed and issued vital records and city licenses quickly and efficiently while adhering to strict regulations
Interfaced with members the public, some of whom required extensive guidance
Developed new, more efficient systems, such as introducing mail-merge for license creation
January - August 2018
SPECIAL PROJECT INTERN
City of Saratoga Springs, NY
Developed and implemented ADA compliance program using multiple GIS platforms
Coordinated projects involving multiple city departments, officials, interns, and community members
Assisted in research, development, passage, and implementation of city vending legislation
Summer 2017
COMMUNITY AFFAIRS INTERN
Office of the Comptroller, City of New York
Established relationships and communication channels with multiple local community organizations
Identified and assisted in coordinating community events for the Comptroller and his delegates
SELECTED SKILLS
CRM & TICKET MANAGEMENT
Jira, Salesforce, Freshdesk, NGP VAN VoteBuilder
DATA
SQL, Sisense Data, Stata
GIS
QGIS, Fulcrum, ArcGIS Online & Desktop
SURVEY
Qualtrics, Survey Monkey, Typeform
WEB EDITING & DESIGN
Figma, Wix, Wordpress
EDUCATION
Skidmore College, Saratoga Springs, NY
September 2014 - June 2018
BACHELOR OF ARTS
Major in Political Science
Minor in Management and Business
AWARDS & HONORS
President’s Award
Senior Leadership Award
Pi Sigma Alpha (National Political Science Honor Society)
Dean’s List, 3 semesters